Reply from Wondershare Updated 5 days ago We invite you to double confirm it, and if you have any further questions or doubts, please feel free to reach out as we would be more than happy to assist! Upon checking, we find the order confirmation email including the license and order details was sent to your mailbox successfully, maybe it went to the trash box. Your patience is highly appreciated！ - Thanks for your update. Our senior support will contact you to look into this matter further, please keep an eye on it. Knowing you have already contacted us, could you please send us the ticket number or your order number after receiving a request from Trustpilot? - Thank you for giving Wondershare enough trust to investigate your issue further. Regarding the license issue, we are willing to investigate it further and make it being clarified, however, the current information is too limited. Sadly to hear that you were unable to communicate with our LiveChat support fluently, and it might be caused by the overwhelming visits at that time. Reply from Wondershare Updated 13 hours ago Knowing you have already contacted us, could you please send us the ticket number or your order number after receiving a request from Trustpilot? With it, our senior support team will further look into your refund request and do the needful assistance. This is the reason our support may explain more details about the 7 days free usage and our refund policy and didn't process a refund in the first place. So that we can give some suggestions or do further improvements accurately. Normally, we desperately hope to know the user's real thoughts when he/she requests a refund if there is no issue with the product itself. For your case, please allow us to explain it in more detail and see how we could assist you further.

But don't worry, Wondershare values each customer's benefits and we'll do our best to help you out. We desire every interaction you have with us to be as smooth and as hassle-free as possible, but sadly, we didn't achieve it this time.

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